tegem's Privacy Policy
Protecting your personal information is our top priority — learn in detail here how tegem collects, uses, and safeguards your data.
Introduction & Privacy Commitment
tegem is a trusted online gaming platform in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This privacy policy ("Policy") explains how tegem collects your information, the purposes for which it is used, how long it is stored, and how it is kept secure.
When you visit the tegem website, create an account, or use our services, you voluntarily provide certain information, and some information is collected automatically. This policy has been prepared to inform you about all these processes with complete transparency.
Our services are only for individuals aged 21 or older. We do not collect or store information from minors, and they are not permitted to open an account.
What Information We Collect
Information Provided Directly
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Mobile number
- Email address
- Preferred payment method (bKash, Nagad, Rocket, Upay)
- Mobile banking number associated with transactions
- Documents required for identity verification
Automatically Collected Information
- IP address and device information
- Browser type and version
- Operating system information
- Session duration and page visit records
- Cookie and session token data
- Gaming activity logs (bets, wins, load times)
- Referrer URL and clickstream data
Purpose of Data Collection
tegem uses your personal information only for the following legitimate purposes. We never sell your information to third parties for unrelated commercial purposes.
Account Management
Handling registration, login, password recovery, and ensuring account security.
Financial Transactions
Processing deposits and withdrawals, ensuring a minimum deposit of ৳500 and a minimum withdrawal of ৳800.
Fraud Prevention
Detecting suspicious activity, preventing multiple accounts, and addressing security threats.
Service Improvement
Analyzing user experience to make the platform more user-friendly.
Customer Support
Providing 24/7 live chat and email assistance and resolving complaints.
Legal Obligations
Complying with applicable laws, verifying age, and implementing responsible gaming.
Cookies & Tracking Technology
The tegem website uses cookies and similar tracking technologies. These are small data files stored in your browser that help us improve the quality of our services.
Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
- Functional Cookies: Used to remember your preferences (language, theme).
- Analytics Cookies: Collect statistics to understand which pages are used most.
- Security Cookies: Prevent session hijacking and CSRF attacks.
You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.
Data Sharing & Disclosure
tegem may share your personal information with third parties only in the following limited circumstances. We never sell your information to advertisers or other companies.
Payment Processors
Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals.
Technology Partners
Operational data is shared with game providers and security services for platform operation.
Legal Obligations
We may be required to provide information to authorities when required by a court order, lawful investigation, or applicable law.
Fraud Prevention
Relevant authorities may be assisted when necessary to prevent serious fraud or criminal activity.
Data Security Measures
tegem uses industry-standard technology and processes to protect your information. Our security framework consists of the following layers:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is secured with the latest encryption protocols.
- Encrypted Database: Stored sensitive information is kept in encrypted form to prevent unauthorized access.
- Two-Factor Authentication: An additional verification step is used to confirm identity when accessing an account.
- System Monitoring: Our systems are continuously monitored to detect suspicious activity.
- Staff Training: All our staff receive regular training on data privacy.
- Security Audits: Vulnerabilities are identified and addressed through regular security testing and assessments.
No method of data transmission over the internet or electronic storage can be guaranteed completely secure. However, tegem is committed to protecting your information by taking all reasonably practical security measures.
Data Retention Period
tegem retains your personal information only for as long as necessary to fulfill the purpose for which it was collected or to meet legal obligations.
Account Information
For as long as the account is active and for a defined period after closure as required by law.
Transaction Records
Financial records are retained for the period required by law.
Communication Logs
Customer support chat and email logs are retained for a reasonable period to ensure service quality.
Once the retention period expires, we securely delete your information or anonymize it so that identification is no longer possible.
Your Rights
As a tegem user, you have the following rights over your personal information. To exercise these rights, contact our support team.
Third-Party Links & Services
The tegem platform may contain content from game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others) served from third-party servers. These third parties have their own privacy policies, and tegem is not responsible for their data collection or usage practices.
We encourage all partner providers to respect their users' privacy and work only with trusted providers. However, we have no control over third-party policies, so it is advisable to read their own privacy policy before visiting their websites.
Policy Changes & Updates
tegem may update this privacy policy from time to time. The policy may be revised due to legal or technological changes, the addition of new services, or the need to improve service standards.
If any significant changes are made, we will clearly post a notice on our platform and notify registered users by email. Continued use of the service after changes will be considered acceptance of the updated policy.
We ensure that a version of this policy, including the date of the most recent revision, is always available on this page.
Responsible Gaming & Data Protection
tegem places the highest priority on responsible gaming. To this end, we collect and analyze information related to users' gaming behavior. This information is used for user protection — not for sales or marketing.
Our platform is only for individuals aged 21 or older. Information collected for age verification is stored with strict confidentiality. To learn more about responsible gaming, please read our Responsible Gaming page.
Contact & Complaints
If you have any questions or complaints about this privacy policy, or wish to exercise your data rights, please contact us. Our dedicated privacy team will process your request promptly and professionally.
We provide support in both Bengali and English, and our 24/7 support team is ready to resolve any privacy-related concerns. Your identity and the content of your communication will be handled with complete confidentiality.