Responsible Gaming at tegem
Play for fun, stay safe. tegem believes that a healthy gaming experience is the best experience — our tools and guides keep you in control at all times.
Why is responsible gaming important?
Online gaming is entertainment — it is meant to be enjoyed and to help you unwind. But when gaming starts to affect other parts of your life beyond the fun, it can become a problem. tegem believes that every player's personal safety comes first.
We are committed to creating an environment where players can set their own limits, take a break when needed, and reach out for support. Playing at tegem is not just about the chance to win — it is a fully safe and transparent experience.
Our Protection Tools
Set a Deposit Limit
You can set a maximum daily, weekly, or monthly deposit amount. Once the limit is reached, no further deposits will be accepted. The minimum deposit is ৳500 — this helps you stay within your budget.
Time-Out Feature
If you want to take a break for a set period, activate the time-out. During this time you will not be able to log in or place any bets. Once the break is over, access is automatically restored.
Self-Exclusion
If you feel gaming is getting out of control, you can use self-exclusion to keep your account closed for an extended period. Our support team will help you through the process.
Reality Check Reminder
At regular intervals you will be reminded how long you have been playing and how much you have spent. These notifications help keep you aware.
Transaction Transparency
All your deposits, withdrawals, and betting history are stored in your account. Check them at any time to track your spending and make informed decisions.
Family Protection
Keep your password protection and account verification active so that no underage family member can use this platform.
Recognize the Warning Signs
To understand whether gaming is becoming a problem, ask yourself — do any of the following apply to you?
- Do you feel the urge to play more to try to win back money you have lost?
- Are you spending more than your budget and feeling regret afterward?
- Are you hiding your gaming habits from family or friends?
- Is gaming affecting your work, studies, or relationships?
- Do you feel anxious or restless when you try to stop playing?
- Are you using money set aside for essential needs on gaming?
If one or more of these signs feel familiar, please contact tegem support immediately or activate self-exclusion.
Principles of Healthy Gaming
- Gaming is for entertainment — not as a source of income.
- Set your budget before you play — and stick to it.
- Do not place extra bets trying to recover losses.
- Take regular breaks and spend time on other activities.
- Avoid gaming when you are under stress or feeling anxious.
- Keep your family informed about how much time and money you are spending.
Deposit Limits and Self-Exclusion in Detail
Deposit Limit
The minimum deposit on tegem is ৳500. You can set a daily or weekly deposit limit so you do not spend more than intended. Once a limit is set it takes effect immediately. If you request to increase the limit, a cooling-off period applies — giving you time to reconsider your decision.
The same rules apply for all payment methods — bKash, Nagad, Rocket, and Upay. Withdrawals are typically processed within 5–30 minutes.
Self-Exclusion Process
When you apply for self-exclusion, your account will be fully closed for the specified period. During this time no login, deposit, or betting is possible. To apply, contact us via live chat or email.
During the self-exclusion period, tegem will not send you any promotional messages. Before restoring access after exclusion ends, the support team may reach out to you.
Need Help? We Are Here
If you or someone you know is having problems because of gaming, the tegem support team is ready to help 24 hours a day, 7 days a week. You can communicate in both Bengali and English.
Live Chat Support
Use our live chat for immediate assistance. tegem's trained support representatives are always ready to advise on responsible gaming, set deposit limits, or assist with the self-exclusion process.
Email Support
If you want to share a detailed issue by email, contact us:
[email protected]
Once we receive your message, we will reply as quickly as possible.
Quick Tips
- Set a maximum budget before you start playing.
- Take at least a 10-minute break every hour.
- Avoid gaming before bed or on an empty stomach.
- Keep entertainment as the main goal, not winning.
- Prioritize spending time with family or friends.
Questions About Responsible Gaming
Enjoy safely,
play responsibly
Every game on tegem is built for your entertainment. Browse all our pages and enjoy your favorite games — in a controlled and enjoyable way.