Frequently Asked Questions
Answers to all your questions about tegem
From claiming bonuses to withdrawals, slot strategy to VIP cashback — find straightforward answers to all your questions in one place.
While using tegem, many questions can come to mind — how long does a bonus last, how long does a withdrawal take, how do I choose a slot, or how do I access VIP benefits. On this page we have organised the most frequently asked questions into four categories so you can find your answer quickly. If you cannot find what you are looking for, our 24/7 live chat support is always ready.
Frequently Asked Questions
Bonuses & Offers
The welcome bonus is added automatically as soon as you make your first deposit — no separate code required. Deposit a minimum of ৳500 to receive a 150% bonus, up to a maximum of ৳20,000. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus and your total balance will be ৳2,500.
No, the welcome bonus can only be received once per player — it is a first deposit bonus. If the same person tries to claim the bonus by opening multiple accounts, those accounts may be suspended. However, regular reload offers and weekly promotions continue to run afterwards.
Bonuses have a set expiry period, and if the wagering requirement is not met within that time the bonus may be cancelled. The active validity period is shown on the promotions page. So once you receive a bonus, it is wise to start playing promptly so the requirement is met before it expires.
The wagering requirement is 15 times, and it is calculated only on the bonus amount — not on the real money you deposited. Say you deposit ৳1,000 and receive a ৳1,500 bonus. Then ৳1,500 × 15 = ৳22,500 in bets must be placed before you can withdraw winnings from the bonus.
Slot games generally count every bet in full toward wagering. Fishing games and arcade games also typically contribute in full. Live casino and sports betting may contribute partially. Check the promotion details page for the specific list.
Withdrawals
The minimum withdrawal amount from tegem is ৳800. Withdrawal requests below this amount cannot be submitted. This minimum limit applies whether you withdraw via bKash, Nagad, Rocket, or Upay.
Withdrawals are generally completed in 5 to 30 minutes. Using mobile banking methods such as bKash, Nagad, Rocket, and Upay is faster in most cases. If any verification is required, it may take a little longer.
Yes, tegem's withdrawal service is available 24 hours a day, 7 days a week. Whether it is late at night or a public holiday — you can submit a request at any time and it will be processed within the usual 5–30 minutes.
To withdraw winnings earned from a bonus, the wagering requirement must be met first. Once the requirement is fulfilled, the winnings move to your main balance and can then be withdrawn normally via bKash, Nagad, Rocket, or Upay.
Slots & Jackpots
When your budget is limited, choose slots with a lower minimum bet. Low-volatility slots generally pay out smaller wins more frequently, making it easier to keep your balance going for longer. Slots with more features — such as free spins or multipliers — tend to work better with a larger budget.
In a progressive jackpot slot, a small portion of every bet is added to a central pool. The more players bet, the larger the pool grows. When a specific combination or bonus round is triggered, one lucky player wins the entire pool and the jackpot starts accumulating again from zero.
RTP, or Return to Player, is a percentage that indicates how much of the total bets placed in a game is returned to players on average over a long period. It is a theoretical figure — not a guarantee for any single session. Generally, the higher the RTP, the greater the tendency of the game to return more over the long term.
High-volatility slots pay out large wins less frequently, but when they do hit the amount can be much larger. Low-volatility slots pay out smaller wins more often. Which is "better" depends on your patience and budget. A common strategy is to choose low-volatility for a small budget and high-volatility for a larger one.
tegem offers games from a number of well-known providers including PG Soft, Pragmatic Play, JILI, and Spribe, among others. You can play many popular titles such as PG Soft's Fortune Tiger and Mahjong Ways, Pragmatic Play's Gates of Olympus, and JILI's Fortune Gems. New games are added regularly.
VIP & Cashback
VIP members receive weekly cashback, priority withdrawal processing, exclusive promotions, and dedicated support. The higher the VIP tier, the greater the benefits. Tiers are upgraded through regular play, and new rewards are unlocked at each level.
tegem has four VIP tiers in total.
Bronze — up to 0.2% weekly cashback.
Silver — up to 0.5% weekly cashback.
Gold — up to 0.8% weekly cashback.
Platinum — up to 1.0% weekly cashback. The more you play at a higher tier, the more cashback you will enjoy.
Bronze — up to 0.2% weekly cashback.
Silver — up to 0.5% weekly cashback.
Gold — up to 0.8% weekly cashback.
Platinum — up to 1.0% weekly cashback. The more you play at a higher tier, the more cashback you will enjoy.
Each week, cashback is calculated based on your total bets at the applicable percentage for your tier. At the end of the week, this cashback is automatically added to your account balance. The cashback benefit is especially useful during a losing week as it helps recover a portion of your losses.
Tiers advance through regular and active play. The more games you play and the more active you remain on the platform, the faster you will move to the next VIP tier. Consistent activity matters more than any specific turnover threshold.
Higher-tier VIP members receive priority support. However, tegem's 24/7 live chat is always available for all players. Platinum and Gold tier members may receive dedicated assistance in special cases. Support email: [email protected].
Have more questions? We are ready to help
If the answers above have not resolved your question, contact the tegem support team directly. We are here to help in both English and Bengali.
Live Chat
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Email Support
[email protected] — describe your issue in detail